Established in 2006, Moalajah is a leading wastewater operations and maintenance company situated in the UAE. As a joint venture between Veolia and the Belgian construction group, BESIX, our company capitalizes on the expertise of its shareholders to deliver (in-house capabilities) a wide range of end-to end services solutions.
- 90,000 clients
- 10,500 connections
- 310 km of gravity sewer and connection pipes, 30 km of rising mains
- 21 pumping stations (ranging from 10 l/s to 1000 l/s)
- 1 wastewater treatment plant of 75,000 m3/d capacity
Priority objectives
- Provide a proper commissioning of the sewerage plant
- Ensure performance & optimize maintenance
- Set up customer billing and collection (connection fees and service charges)
- Develop customer care center (registration, queries, complaints)
- Collection and update of customer data
Tailored solutions
- Implementation of a quality, safety and environmental management system
- Recruitment and train technicians and customers’ agents
- Implementation of a communication plan to inform the public on the works and services delivered by the ASPCL
- Establishment of a 24/7 call center
- Optimize the management of assets with hydraulic modeling and GIS
- Bill delivery
- Customer care
- Key account management
- Call center
- Construction of new sewers
- CCTV inspections
- Repair of broken gravity sewers
- Repair of damaged pressurized mains
- Preventive sewer cleaning
- Emergency cleaning of blockages
- Preventive maintenance of pumping stations
- Plant operations
- Laboratory analysis
- Hydraulic modeling
- GIS-based sewer asset management
21 pumping stations (ranging from 10 l/s to 1000 l/s)
1 wastewater treatment plant of 75,000 m3/d capacity
For more information about Moalajah FZC